Please choose the contact method
that best suits your enquiry.
Customer and account support
If you're a Compass customer and require assistance with your account
or any of our products or services, please click
here to email your query.
Alternatively call us on 0800 640 840. (If you're calling from a mobile phone, dial 09 965 2280).
Residential Customer Care Team operates Mon-Fri, 8am-8pm.
Business Customer Care Team operates Mon-Fri, 8am-6pm.
Urgent Fault Support is available 7 days, 8am-9pm.

Account charge dispute
If you think we've made a mistake on your invoice, please let us know by using this form.

Residential sales
To contact us about our residential products and services, please click here. Alternately, phone
us on 0800 640 840 or, if calling from a mobile phone, dial 09 965 2280.
Business sales
To contact us about our business products and services, please click
here. Alternately, phone us on 0800 640 840 or, if calling from a mobile phone, dial 09 965 2280.

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